Wal-Mart has plans to open 200 training academies in stores around the country by the end of this year. The Canton academy is the fourth in Ohio and 99th overall. The fifth Ohio training academy will be dedicated Thursday in Marysville. Other academies are in Findlay, Streetsboro and West Chester Township near Cincinnati. The retailer is using training academies to help front-line supervisors build skills to allow them to successfully serve customers and lead their co-workers. Meeting customer needs Melissa Hug, department manager for the Canton Centre store’s celebration, crafts, fabrics and stationery section, was part of the first graduating class. Hug, a Wal-Mart employee for three years, said the chance to attend the training academy made her nervous and excited. online trainingThe training program offered tips that helped her expand on her own experience assisting customers, Hug said. “It’s given me the knowledge, the skills to be able to have my department at 100 percent. To be able to own my department,” she said. Keeping customers happy is the top priority, Hug said.
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